SUPPORT
FAQ
What information should I tell you to get a quote?
Please advise us type of speed reducer, model/size, ratio, power, order quantity or other re-quirements, we will send you detailed quotation. If you are not clear about which reducer you need, please tell us your requirement as much as possible, we will help you select models.
How is your quality?
As a professional gearbox supplier over 10 years, we always take products quality as the top priority of enterprise development. We never cut corners on product material and processing Each of our materials and reducers are rigorously inspected by professional quality control workers, ensuring that the products provided to customers are reliable and durable.
What is your minimum order quantity?
Our MOQ is from 1pc, any customer’s needs or orders will be valued, and we are willing to provide our customers with greatest support.
Can you make OEM/ODM orders?
Yes, we have rich experience on OEM/ODM orders.Please consult our sales team for more details.
Do you provide samples?
Yes, samples are available for quality evaluation, and sample cost will be refunded from official order.
What kind of packaging do you use?
Usually we use plywood cases. The packing depends on size and weight of different gear. boxes, we will make sure each gearbox will be protected well to avoid damage during transportation.
What is your delivery terms and payment terms?
EXW.FOB(Ningbo/Shanghai), CFR,CIF, DAP DDP are available. We accept T/T(30% payment as deposit, 70% payment before shipment), L/C, Cash.Relat-
ed photos or videos of finished goods will be provided before your balance payment. And inspection from your side is also accepted.
How long is your lead time?
Generally it is 7-30 days.it is according to quantity.
How to deliver the goods?
by sea or by air
Our company can also arrange to deliver the goods to some places in China appointed by
What about your product warranty period and after-sales policy?
Our warranty period is 1 year since shipment date. If you meet any problems during using our products, please provide us pictures or videos, we will give feedback within 24 hours. If reducer failures by non-human factors, we will send spare parts or products for you to replace. Besides, our technicians can also provide remote quidance if needed.
